Privacy Policy

Information We Collect

• Contact details: name, email address, phone number.
• Intake details you choose to share: general incident information, timing, and other context relevant to your request.
• Technical data: device and browser information, pages viewed, approximate location derived from IP (for security and abuse prevention).

How We Use Information

• To review your submission and communicate about next steps.
• To provide account-related updates you request (when you opt in).
• To send marketing/promotional messages only when you separately opt in.
• To maintain site security, prevent fraud, and troubleshoot issues.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers that help us operate our website and communications (for example, hosting, analytics, and messaging vendors). These providers are permitted to use information only to provide services to us.

We may also disclose information if required by law, to protect our rights, or to prevent fraud or misuse.

Data Security & Retention

We use administrative, technical, and physical safeguards designed to protect the information you submit. No system is 100% secure, but we work to reduce risk through access controls, monitoring, and secure storage practices.

We retain information only as long as needed for the purposes described above, unless a longer retention period is required or permitted by law.